Manage AI — Platform Architecture

Enterprise AI Infrastructure Stack

Five-layer reference architecture for deploying and managing AI agents in customer-owned environments

Interface
Layer

▸

Your Apps

Manage AI Remote

Preferred AI Tools

ChatGPT, Claude, Gemini & More

AI Workforce
Layer

▸

Your Agents

Manage AI Agents

3rd Party Agents

Control

Observability | Governance | Guardrails

Performance

Measurement | Feedback | Evaluation

Execution
Layer

▸

LLM Model / Gateway

Routing | Fallback | Cost Management

Configuration

Prompts | Skillsets | Playbooks

Orchestration

Workflows | Agent Coordination | Human-in-the-loop

Working Memory

Session Stats | Context Window | Task State

Tools

Functions | APIs | MCP

Runtime

Tracking | Error Handling | Retry

Data
Layer

▸

Knowledge Vault

Persistent Memory

Preferences | Decision | History

Structured Data

SQL | Systems of Record

Relational Context

Knowledge Graph

Semantic Memory

RAG | Vector

Integration &
Identity Layer

▸

Connectors

CRM | ERP | Email | Storage

Access

Auth | SSO | Permissions | Security

Pipelines

ETL | Sync | Webhooks